Question 1

What is RENTX and how does the platform work?

Accepted Answer

RENTX is an online platform that connects item owners with people who want to rent them. You can find and rent various types of goods: vehicles, sports equipment, tools, electronics, bikes, scooters and much more for any occasion. The platform facilitates the entire process, from search and booking to payment and communication.

Question 2

How do I register on the platform?

Accepted Answer

Registration is simple and free. You can register by filling in your personal details (name, email, phone) and confirming your account via email, or you can use your Google or Facebook account for a quick registration.

Question 3

How do I make a reservation?

Accepted Answer

After finding the desired item, select rental dates, check availability and price, then click 'Rent'. Depending on the owner's settings, you can pay instantly and create the reservation immediately, or the owner's approval will be required before you can make the payment. At any time, you can communicate with the owner through the platform's integrated chat.

Question 4

What documents are required for rental?

Accepted Answer

To rent any item on the platform, your identity must be verified. The verification process consists of uploading 3 photos: a photo of the front of your ID document, a photo of the back of your ID document, and a selfie where you hold the ID document visibly. These documents are reviewed by our administration team. For full details, please refer to the Terms and Conditions section.

Question 5

Can I cancel the reservation and how do I get a refund?

Accepted Answer

You can cancel your reservation at any time. Refunds depend on when you cancel: within the first hour after booking - full refund, 48h+ before rental - full refund, less than 48h - 50% refund, after rental starts - no refund.

Question 6

What fees and costs are involved?

Accepted Answer

The platform charges an application fee from both renters and owners, calculated as a percentage of the base rental cost. The fee decreases for longer rentals, rewarding extended bookings:

• 1–7 days: 8%
• 8–14 days: 6%
• 15–30 days: 4%
• 31+ days: 3%

The exact fee for your booking is always shown before you confirm.

Rent anything, anywhere you want.

Cars, sports equipment, tools and electronics — from verified owners.

August 2026

September 2026

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