RENTX
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Last updated: 05.03.2025
These Terms and Conditions govern the use of our platform and the relationship between RENTX S.R.L, owners and renters. By using the platform, you agree to these terms. Please read the entire document carefully.
1.1 "Platform" refers to the website (rentx.ro) developed and operated by RENTX S.R.L, through which users can access the services offered. The Platform includes all functionalities, interfaces and content available to users, including the ability to list and rent objects, account management, the payment process and communication between users. The Platform is the intellectual property of RENTX S.R.L and is used in accordance with the Terms and Conditions set forth herein.
1.2 "Listing" refers to the process by which an Owner registers an object (such as a vehicle, dwelling or other asset) on the Platform, providing detailed information about it, including description, photographs, rental price, availability and other relevant specifications. The Listing is published on the Platform and may be viewed by potential Renters for making reservations.
1.3 "Object" refers to any asset or service that may be listed and rented through the Platform. This may include, but is not limited to, vehicles, dwellings, sports equipment, machinery or other goods that may be rented for a specified period. Each Object must comply with applicable legislation and be accurately described in the Listing.
1.4 "Company Name" refers to RENTX S.R.L, a limited liability company registered under the laws of Romania, with registered office in Municipiul Botoşani, Aleea AZURULUI, Nr. 2, Județ Botoşani, tax identification number 51771301, trade registry number J2025033626003, European Unique Identifier (EUID): ROONRC.J2025033626003, registration certificate B5335141. The Company is the owner and operator of the Platform and provides intermediation services between Owners and Renters.
1.5 "Owner" refers to the natural or legal person who holds ownership or usufruct rights over an Object and makes it available for rent through the Platform. The Owner is responsible for the accuracy of information provided in the Listing, for compliance with applicable legislation and for fulfilling contractual obligations towards Renters.
1.6 "Renter" refers to the natural or legal person who uses the Platform to identify, reserve and rent an Object from an Owner. The Renter is obliged to comply with the Platform's Terms and Conditions, to pay the rental price and to take care of the Object during the period of use.
1.7 "Service" refers to any service offered by RENTX S.R.L through the Platform, including, but not limited to, listing of Objects, reservation and rental thereof, payment management, and intermediation of the relationship between Owners and Renters.
1.8 "Users" refers to all natural or legal persons who access the Platform, whether they are Owners, Renters or visitors. Users are obliged to comply with the Platform's Terms and Conditions and to provide accurate and up-to-date information.
1.9 "Contract" refers to the agreement concluded between RENTX S.R.L and a User through acceptance of the Terms and Conditions set forth herein. This contract governs the relationship between RENTX S.R.L and the User regarding the use of the Platform and the services offered.
1.10 "Rental Agreement" refers to the contractual relationship implicitly established between an Owner and a Renter through confirmation of a reservation on the Platform. Confirmation of the reservation, together with the conditions displayed in the Listing and the provisions of these Terms and Conditions, constitutes the contractual framework of the rental. The Platform facilitates this relationship by issuing invoices and payment documents to both parties, without generating a separate formal contract between them. Responsibility for concluding additional agreements or a separate written contract rests exclusively with the Owner and the Renter.
2.1 The Platform provides a virtual space where Owners can list Objects for rent, and Renters can search for, reserve and rent these Objects. The Platform facilitates communication between Owners and Renters, reservation management, the payment process and the provision of feedback.
2.2 Owners are responsible for the accuracy and updating of information about listed Objects. They must comply with applicable legislation and ensure that Objects are in good working order and conform to the descriptions provided. For further details, please refer to Article 6.3.4.
2.3 Renters are obliged to comply with the conditions of use of Objects and to pay the rental price in accordance with the terms established in the reservation. They must use the Object appropriately and return it in the same condition in which they received it.
2.4 The Platform is not a party to the contractual relationship between Owner and Renter and cannot be held liable for contractual breaches between them. The Platform's role is to facilitate intermediation and transaction management.
2.5 Users are obliged to comply with the instructions and procedures established on the Platform, including those relating to listing Objects, reservations, payments and return of Objects. For further details, please refer to Article 6.1.1.
3.1 Contract Formation: By registering on the Platform and accepting the Terms and Conditions, Users enter into a contract with RENTX S.R.L. The contract is concluded in electronic form, by checking the acceptance box for the Terms and Conditions. The contract enters into force at the time of registration and creation of the user account. To register on the Platform and use the Services, the User must be at least 18 years of age and have full legal capacity under applicable legislation. By creating an account, the User declares and warrants that they meet this age requirement.
3.2 Subject of the Contract: The subject of the contract is the provision of Platform Services, including intermediation between Owners and Renters, reservation management, the payment process and the provision of technical support.
3.3 Contract Duration: The contract is valid for an indefinite period, commencing on the date of registration and until its termination by either party, in accordance with the provisions of these Terms and Conditions.
3.4 Contract Termination: The contract terminates automatically at the moment when the User deactivates or deletes their account on the Platform, without prior notice being required. RENTX S.R.L may also terminate the Contract in accordance with the provisions of Article 3.6. Termination of the Contract does not release the User from existing contractual obligations at the time of termination, such as payment of outstanding amounts or covering damages.
3.5 Account Closure: Users may close their account at any time by accessing account settings or by sending a request by email to RENTX S.R.L. Closing the account does not release the User from existing contractual obligations, such as payment of fees or repair of damages.
3.6 Account Closure by RENTX S.R.L: RENTX S.R.L reserves the right to close a User's account, without prior notice, in the following cases:
3.7 Consequences of Account Closure: Account closure results in restriction of access to the Platform and its Services. The User remains responsible for any unfulfilled obligations, such as payment of fees or repair of damages.
4.1 Platform Commission and Automatic Billing: RENTX S.R.L charges a commission from both Owners and Renters, which is clearly displayed at the time of payment. The platform commission includes VAT (Value Added Tax) in accordance with applicable legislation. Renters agree that the Platform may make automatic debits from their bank card exclusively for: (i) rental costs upon reservation confirmation and (ii) applicable cancellation penalties in accordance with the Cancellation Policy.
4.2 Additional Fees: The Platform does not make automatic additional debits beyond rental costs and the cancellation penalties provided in the Cancellation Policy. Any disputes regarding the condition of the Object or late returns are resolved directly between the Owner and the Renter. The Platform provides documentation tools (proof photos) to facilitate amicable resolution.
4.3 Refunds: Refunds are governed by the reservation cancellation policy. For details, please refer to the cancellation policy.
4.4 Processing Fee for Active Accounts (Owners): The Platform uses payment processing services provided by a third-party payment processor (Stripe Technology Europe Ltd). For each active payment account that processes transactions in a calendar month, the payment processor charges a monthly fee for maintaining and operating the account. This fee, in the amount of 14 RON, is automatically withheld from the first payment of the respective month and is transferred in full to the payment processor. The fee is applied once per month, regardless of the number of payments received. In months when the Owner receives no payment, this fee is not charged.
4.5 Payment Security: All payments made through the Platform are processed exclusively through Stripe Technology Europe Ltd, an internationally authorized third-party payment processor, recognized for its high security standards and compliance with PCI DSS (Payment Card Industry Data Security Standard). RENTX S.R.L does not store and does not have access to Users' sensitive bank card data, such as the full card number or CVV code. The Platform retains only informational data, such as the last 4 digits of the card, the card brand and the expiry month/year, for the purpose of visual identification of the payment method by the User. This information does not allow transactions to be made and does not present any financial security risk, even in the hypothetical case of unauthorized access to the Platform's database. All payment processing, authorization and debit operations are managed entirely by Stripe, thus guaranteeing the full security of Users' financial data.
4.6 Security Deposit: Owners may request a refundable security deposit, configured individually per listing. The deposit amount is clearly displayed on the listing page and confirmed at reservation checkout. The deposit is collected together with the reservation payment through Stripe and is not used by the Platform for any other purpose. Upon successful completion of the reservation, the deposit is automatically scheduled by the system for return to the Renter's account. Processing typically takes 3-7 business days depending on the Renter's bank.
5.1 Object Selection: Renters may select an Object from the list available on the Platform, according to their preferences and needs. The rental period is configurable by the Owner. The minimum rental period may be set by the Owner at a minimum of 1 hour, and the maximum period may be configured according to the Owner's preferences. These limits are clearly displayed on each Listing page. By registering on the Platform and creating an account, the User expresses their agreement with the Terms and Conditions in force, which agreement remains valid for all subsequent transactions made through the Platform.
5.2 Reservation Cancellation by Renter:
5.3 Prohibited Activities: The Renter is not entitled to use the Object for illegal activities, extreme sports, transport of persons or goods for commercial purposes, or any other activities that exceed the purpose for which the Object was rented. For further details, please refer to Article 6.2.4.
5.4 Problem Notification: The Owner is obliged to inform the Platform immediately if the Object is not returned by the Renter on time or if other rental-related problems arise. For further details, please refer to Article 6.3.5.
5.5 Object Return: The Renter is obliged to return the Object in the same condition in which it was received, at the date and time established. Delays or return in inferior condition will result in the application of penalties. The Renter will bear the costs of repairs or replacement of the Object in case of damage. For further details, please refer to Article 6.2.5.
5.6 Object Damage or Loss: In the event of damage to or loss of the Object, the Renter is responsible for covering the costs of repair or replacement. The Owner must notify any damage immediately and provide relevant evidence. For further details, please refer to Article 6.4.2.
5.7 Force Majeure: In the event of a force majeure event (such as natural disasters, pandemics, etc.), the Platform is not responsible for delays or non-fulfilment of obligations. Users may request refunds or rescheduling in accordance with the Cancellation Policy.
5.8 Right of Withdrawal: Pursuant to Article 16(l) of Government Emergency Ordinance no. 34/2014, the 14-day right of withdrawal provided for distance contracts does not apply to rental service contracts that specify a particular date or period of performance. Reservations made through the Platform explicitly specify a rental period; therefore, the right of withdrawal is not applicable to these contracts. Cancellation of reservations and refund conditions are governed exclusively by the Platform's Cancellation Policy.
5.5.1 Photo evidence upload functionality: The Platform offers users the possibility to document the condition of the Object by uploading photographs both at the time of pickup and at the time of return. Users may upload photographs at any time they wish.
5.5.2 Responsibility for uploading images: It is the exclusive responsibility of each user (Owner or Renter) to upload relevant images that document the actual condition of the Object. The Platform is not responsible for the lack of photographic documentation or for the consequences resulting from failure to upload it.
5.5.3 Use of images in case of disputes: Uploaded images may be used as evidence in the event of disputes between Owner and Renter regarding the condition of the Object. Each user may only view their own uploaded images, not those of the other party.
5.5.4 Limitations: Each user may upload a maximum of 5 images per event (pickup or return). Images must reflect the actual condition of the Object and may not be modified or replaced after the upload window has expired.
5.5.5 Image storage: Uploaded images are stored securely and may be accessed by platform administrators in case of disputes. The Platform reserves the right to delete images after a reasonable period following completion of the rental.
5.5.6 Recommendation: The Platform strongly recommends that all users document the condition of the Object with photographs at pickup and return. Lack of photographic documentation may affect the ability to resolve disputes fairly.
6.1.1 Compliance with platform instructions: Both Owners and Renters are obliged to comply with the instructions and procedures established on the Platform, including those relating to listing Objects, reservations, payments and return of Objects.
6.1.2 Provision of accurate information: Users are obliged to provide real and up-to-date information in their account, including personal data, contact details and those relating to listed Objects. Any changes to this information must be notified immediately by updating the profile or by contacting the Platform support.
6.1.3 Offers and referrals: Users may benefit from special offers or referral programs negotiated by the Platform. By referring the Platform to other users, they may obtain additional benefits, in accordance with the rules established by the Platform.
6.2.1 Prohibition of third-party access: Renters are prohibited from allowing other persons to use the rented Object without the explicit consent of the Owner. The Renter is solely responsible for the use of the Object and for any damage caused by third parties.
6.2.2 Compliance with legislation: The Renter is obliged to comply with all applicable laws and regulations during use of the Object, including those relating to traffic, safety and the environment. Any breach of these laws shall be the responsibility of the Renter.
6.2.3 Liability for damage and accidents: The Renter is obliged to inform the Owner and the competent authorities immediately in the event of an accident or damage to the Object. For details regarding liability and related penalties, please refer to Article 9.5.
6.2.4 Prohibited activities: The Renter is not entitled to use the Object for illegal activities, extreme sports, transport of persons or goods for commercial purposes, or any other activities that exceed the purpose for which the Object was rented.
6.2.5 Object return: The Renter is obliged to return the Object in the same condition in which it was received, at the date and time established in the reservation. Delays or return in inferior condition will result in the application of penalties.
6.3.1 Accuracy of information: The Owner is obliged to provide accurate and complete information about the listed Object, including description, photographs, rental price and availability. Any discrepancies may result in cancellation of reservations or sanctions.
6.3.2 Compliance with reservations: The Owner is obliged to honour confirmed reservations and to ensure that the Object is available in the condition described in the Listing. Unjustified cancellation of reservations may result in penalties.
6.3.3 Tax liability: The Owner is solely responsible for declaring and paying taxes on income obtained from renting Objects. The Platform is not responsible for calculating or paying these tax obligations.
6.3.4 Quality guarantee: The Owner warrants that the listed Object is in good working order and complies with all safety standards and applicable legislation. Any technical or safety issues shall be the responsibility of the Owner.
6.3.5 Problem notification: The Owner is obliged to inform the Platform immediately if the Object is not returned by the Renter on time or if other rental-related problems arise.
6.4.1 Penalties for delays: Renters who delay returning the Object will be subject to financial penalties, in accordance with the rates established on the Platform.
6.4.2 Penalties for damage: In the event of damage to or loss of the Object, the Renter is responsible for covering the costs of repair or replacement. The Owner must provide relevant evidence. Please refer to Article 9.5 for further details.
6.4.3 Sanctions for breaches: Users who breach the Platform's Terms and Conditions may be subject to sanctions, including suspension or closure of the account.
6.5.1 Prohibited objects: The listing on the Platform of the following categories of objects is strictly prohibited:
6.5.2 Prohibited content: Users are not entitled to publish on the Platform content that is illegal, defamatory, obscene, discriminatory, threatening or that infringes the rights of third parties. RENTX S.R.L reserves the right to remove any content that breaches these provisions and to sanction the responsible User.
6.5.3 Owner responsibility: The Owner is solely responsible for the legality and compliance of listed Objects. RENTX S.R.L does not individually verify each listed Object and cannot be held liable for the listing of prohibited objects by Owners.
7.1 Platform ownership: The Platform, including its design, source code, logos, trademarks, texts, graphics and all other visual and functional elements, is the exclusive property of RENTX S.R.L and is protected by Romanian and international legislation on copyright and intellectual property. No part of the Platform may be reproduced, distributed, modified or used for commercial purposes without the prior written consent of RENTX S.R.L.
7.2 User-generated content: By uploading content on the Platform (including photographs, descriptions, reviews and other materials), the User grants RENTX S.R.L a non-exclusive, royalty-free, transferable and worldwide licence to use, display, reproduce and distribute such content for the purpose of operating and promoting the Platform. The User warrants that they hold the necessary rights to the uploaded content and that it does not infringe third-party rights.
7.3 Prohibitions: Users are not entitled to copy, systematically extract (scraping), reproduce or redistribute the content of the Platform, including listings, photographs, reviews or any other data, without the prior written consent of RENTX S.R.L. Breach of this provision may result in account closure and legal action.
8.1 Data processing: RENTX S.R.L processes users' personal data in accordance with the Privacy Policy, which can be consulted at privacy policy.
8.2 User rights: Users have the right to access, rectify or delete their personal data, in accordance with applicable legislation on data protection.
9.1 Platform liability: RENTX S.R.L is not liable for damage caused by users or for technical problems that may arise during use of the Platform. The Platform acts solely as an intermediary between Owners and Renters and cannot be held liable for contractual breaches between these parties.
9.2 Indirect damage: The Platform cannot be held liable for indirect, incidental or consequential damage, including but not limited to: loss of profit, loss of business opportunities, business interruption, loss of data or any other economic harm that does not represent a direct and immediate consequence of the use or inability to use the Platform.
9.3 User identity verification: In order to ensure a trustworthy and secure environment, RENTX S.R.L implements a mandatory identity verification process for all users who wish to list or rent Objects through the Platform. Unverified users cannot perform transactions on the Platform. The verification process consists of submitting three photographic documents: (a) a photograph of the front of the identity document, (b) a photograph of the back of the identity document and (c) a selfie photograph in which the user holds the identity document visible. These documents are examined by the Platform administration team to confirm the user's identity. Through this mechanism, the Platform ensures that all active users are real and identifiable persons, and in the event that situations arise requiring liability to be established, the necessary information is available.
9.3.1 Transparency and trust mechanisms: In addition to identity verification, the Platform provides users with a range of functionalities designed to ensure transparency and trust within the ecosystem, including but not limited to: (a) a transparent review and rating system, visible on each user's profile and on each completed reservation page, (b) a dedicated support service to assist users in resolving problems or disputes, (c) the photographic documentation functionality for Object condition at pickup and return, in accordance with Article 5.5, and (d) facilitated communication between parties through the Platform. However, RENTX S.R.L acts exclusively as an intermediary between Owners and Renters. The Platform is not a party to the contractual relationship between them and cannot be held liable for the acts, omissions or behaviour of one party towards the other. Responsibility for compliance with obligations assumed under a rental rests exclusively with the parties involved.
9.4 Liability for listed content: The Platform is not responsible for content listed by Owners, including inaccurate descriptions, photographs or other information relating to Objects. Owners are solely responsible for the accuracy and updating of the information provided.
9.5 Liability for material damage: In the event that an Object suffers damage or is lost during the rental period, the Renter is responsible for covering the costs of repair or replacement. The Owner must notify the Platform and provide relevant evidence.
9.6 Liability for incidents or accidents: The Platform cannot be held liable for incidents or accidents that may occur during use of Objects. The Renter is responsible for the correct and safe use of the Object and for compliance with applicable legislation.
9.7 Liability for legal breaches: RENTX S.R.L is not liable for legal breaches committed by users, including breaches of legislation on rental, road traffic or other regulations. Users are solely responsible for compliance with applicable laws and regulations.
9.8 Liability for financial losses: The Platform cannot be held liable for financial losses suffered by users as a result of using the Platform, including losses caused by cancellations, no-shows or other unforeseen situations.
9.9 Liability for technical problems: RENTX S.R.L is not liable for interruptions or technical failures of the Platform that may affect access to or use thereof. Users assume the risk associated with using an online platform.
9.10 Liability for reviews and feedback: The Platform is not responsible for the content of reviews and feedback provided by users. Reviews are expressed by users and do not represent the views of RENTX S.R.L.
9.11 Liability for third-party services: We collaborate with third-party service providers for payments and other essential platform functionalities. Although we select trusted partners, RENTX S.R.L cannot be held liable for any problems caused by these providers.
9.12 Liability for improper use: RENTX S.R.L is not liable for improper use of the Platform or Objects by users. Users are obliged to comply with the Terms and Conditions and to use the Platform appropriately.
9.13 Liability for moral damage: RENTX S.R.L is not liable for moral damage suffered by users as a result of using the Platform or interactions with other users.
10.1 Amicable resolution of disputes: In the event of disputes between users or between users and the platform, the parties undertake to attempt amicable resolution of the conflict within 30 days of notification of the dispute.
10.2 Applicable law: These Terms and Conditions are governed by and construed in accordance with the laws of Romania. Any disputes that cannot be resolved amicably shall be settled by the competent courts of Romania.
10.3 Notifications: Any notifications or communications relating to disputes must be sent in writing to the platform's contact address or to the email address specified in the user account.
10.4 Online Dispute Resolution (ODR): In accordance with EU Regulation No. 524/2013, consumers in the European Union may use the European Commission's online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr. For any complaint or claim relating to our services, you may contact us at: support@rentx.ro.
11.1 Definition: Force majeure refers to events beyond the control of the platform or users, such as natural disasters (floods, earthquakes), travel restrictions imposed by authorities, or other exceptional situations that prevent the normal operation of the Platform or the fulfilment of contractual obligations.
11.2 Effects: In the event of a force majeure event, the platform shall not be liable for delays or non-fulfilment of its obligations. Users may request refunds or other solutions in accordance with the cancellation policy.
11.3 Documentation: To benefit from refunds or other solutions in case of force majeure, users must provide supporting documents (e.g. medical certificate, proof of travel restrictions, etc.) within 24 hours of the event.
12.1 Duration: These Terms and Conditions are valid for the duration of the User's use of the Platform.
12.2 Termination: The User may terminate the agreement at any time by closing the account, in accordance with the procedures described in the Terms and Conditions.
12.3 Effects of termination: Termination does not release the user from existing contractual obligations, such as payment of fees or repair of damages.
13.1 Notifications: All notifications relating to these Terms and Conditions will be sent to the email address associated with the user account or through the Platform.
13.2 Updates: Users are responsible for periodically checking the Terms and Conditions to stay informed of any changes.
14.1 Amendments to the Terms and Conditions: RENTX S.R.L reserves the right to amend these Terms and Conditions. Users will be notified of any significant changes, and continued use of the Platform after such changes constitutes acceptance of the new terms.
14.2 General provisions: If any provision of these Terms and Conditions is deemed invalid or unenforceable, this shall not affect the validity of the other provisions. The remaining provisions shall remain in force and shall continue to apply.
14.3 Document accessibility: These Terms and Conditions are permanently available on the Platform and may be consulted, downloaded or saved by Users at any time.
14.4 Contact: For any questions or clarifications regarding these Terms and Conditions, please contact us at support@rentx.ro or through the support page on the Platform.